Return & Refund Policy

Return / Refund Policy

Last Updated: September 2026

VisTap provides both digital services and physical NFC products. Refund and replacement eligibility therefore depends on the type of product or service purchased.

1. Digital Services

Digital business cards, digital stores, subscriptions and other digital services may become available immediately after purchase or activation.

Because digital services may be activated or consumed immediately, payments for activated digital services are generally non-refundable, except where a refund is required under applicable law or where VisTap approves a refund because of a duplicate payment, technical issue or other valid circumstance.

2. Subscription Services

If a subscription has already been activated or the service has been used during the applicable billing period, the subscription fee for that period is generally not refundable.

Cancellation of a subscription does not automatically create a refund for a period that has already been paid for.

3. NFC and Physical Products

If an NFC card or other physical product arrives damaged, defective or materially different from the product ordered, please contact customer support within 7 days of delivery with your order details and photographs or other relevant evidence.

After verification, VisTap may provide an appropriate replacement or other resolution.

4. Incorrect Customer Information

Customers are responsible for providing correct name, address, phone number, card design information and other details required for fulfilment.

Additional charges may apply if a physical product must be reproduced because incorrect information was supplied by the customer.

5. Non-Delivery

If a physical order is not delivered because of an incorrect or incomplete address, refusal to accept delivery or other circumstances attributable to the customer, additional shipping or re-dispatch charges may apply.

6. Refund Processing

Where a refund is approved, it will normally be processed through the applicable payment method or payment provider, subject to processing timelines.

7. How to Request a Refund or Replacement

Contact VisTap customer support with:

• Order ID
• Registered mobile number or email
• Product/service name
• Reason for the request
• Supporting photographs or information where applicable

Each request will be reviewed according to the applicable product, order and circumstances.

8. Contact

Please use the customer support/contact details provided on VisTap.in for refund and replacement requests.