Contact Information / Customer Support Policy

Customer Support Policy

Last Updated: September 2026

VisTap is committed to providing support for customers using our digital business card, digital store, NFC card and related services.

1. Support Areas

Customer support may assist with:

• Account-related issues
• Digital business card setup
• Digital store configuration
• Product catalogue issues
• NFC card orders
• Payment-related questions
• Subscription-related questions
• Technical issues
• Order and delivery queries

2. Support Channels

Customers can contact VisTap using the support/contact methods published on VisTap.in.

3. Information to Provide

To help us resolve an issue efficiently, customers should provide:

• Name
• Registered mobile number or email
• Order ID, where applicable
• Relevant product or service
• Description of the issue
• Screenshots or other useful information where applicable

4. Response Time

Support requests are handled during applicable support hours. Response time may vary depending on the complexity and priority of the request.

5. Technical Issues

Where a problem is caused by a technical issue within the VisTap service, we will make reasonable efforts to investigate and resolve it.

6. Customer Responsibility

Customers should keep their account credentials secure and provide accurate information when requesting support.

7. Refund and Replacement Requests

Refund and physical-product replacement requests are handled according to the applicable Return / Refund Policy.

8. Contact

For customer support, please use the current contact information displayed on VisTap.in.